Our story is about creating Partner success stories.

Credible exists to improve livesat the industry level, provider level, clinical level, community level, family level, and personal level. Our product is Behavioral Health Enterprise Software, but our Partnership-based approach is what separates us from every provider in our industry. Others may offer the ‘what’. Credible excels at the all-important “how.”

Driven by a personal passion to make a difference.

Credible’s Founder and CEO, Matthew M. Dorman, lost his sister as a result of medication non-compliance. Barbara Dorman, sister to Mr. Dorman, was a devoted mother, sister, aunt, and daughter who worked as an office manager at a local behavioral health organization. 

On February 12, 1996, a severely mentally ill individual was discharged from a local psychiatric hospital. Responding to friend’s pleas of assistance, Barbara volunteered to check on the individual in crisis.  Unbeknownst to Barbara, the individual was suffering from a psychotic episode, which resulted in her murder. There was a lack of proper follow up from the institution the individual had been discharged from, which was not caught due to the institution’s utilization of paper records. 

Following the tragic and senseless death of his sister, Mr. Dorman made a vow to ensure other families would not have to suffer the same pain and suffering his family did. This resulted in the founding of Credible Behavioral Health.  For nearly 19 years, Mr. Dorman has combined his laser-like focus and determination with an unwavering personal commitment to uphold the Mission of improving the quality of care and lives in behavioral health.

Improving quality of care. Improving quality of life.

Put simply, Credible Behavioral Health Enterprise Software provides secure, proven, easy-to-use, web-based software for clinic, community, residential, and mobile care providers across the United States. Our solution encompasses clinical, scheduling, billing, form management, eRx, eLabs, mobile (connected and disconnected), reporting and business intelligence capabilities. By making the process of documentation, clinical review, and operational management easier, we enable professionals the ability to focus on providing high quality clinical care.

Based in Rockville, but reaching far beyond those bounds.

Since 2000, Credible has provided software solutions for an expanding range of Behavioral Healthcare and other Human Service providers across the nation – including Youth, Adult, Crisis, Forensic, Mental Health Court, Clinic, ACT, Outpatient, Foster Care, SUD, MAT, Inpatient, and wrap-around services, to name a few.

2000

Credible Story Timeline 2000

Founder & CEO Matthew M. Dorman Sets Out To Improve Behavioral Health Software After Family Tragedy
Lost sister due to medication non-compliance issue makes commitment to apply current technology so no family has to go through the tragedy his family experienced.

First Maryland Partner Signs
Develops first Behavioral Health Mobile Solution with 33 users live on Credible’s Mobile solution

2 Employees Added,
Bringing Total To 4

2004Credible 2004

Credible Mobile Moves To Windows Mobile Platform From Palm OS
Additional flexibility and functionality achieved with move to Windows Mobile

Homepage Layout Introduced
Instead of a visit queue, Credible leverages a “home page” approach that simplifies the user interface and allows staff easy, secure access to data and functions

2007
Credible 2007

Tablet PC And Disconnected Laptop Availability Introduced
Responding to Partner requests for a mobile solution on more than handheld computers, Credible develops Tablet PC and disconnected laptop version

First Virginia Partner Signs
Credible would later become the leading Virginia Community Services Boards (CSBs) vendor, with over 40% market share

Partners in D.C., Minnesota, And Nebraska Sign

2008 – 2009
Credible 2008-2009

Implementation Process Overhaul
Implementation Team separates from Account Management; Secure and fully transparent on line Go Live site used; Commitment to open communication, joint ownership, timelines, and clarification of any challenges made; Online training domain also started

First Partner Conference Held In Baltimore, MD
Credible’s Annual Partner Conference enables Partners to build strategic relationships and share best practices with fellow Partners and Credible staff; Conference grows to over 300 attendees from more than 60% of Partners

Task Ticket Submission System Introduced To Partners
Partner service experience improved with new Task Ticket Submission System feature; Similar to a helpdesk ticketing system, customer requests and communication are centrally managed

Arkansas And Missouri Partners Sign

Credible eRx Released Fully integrated and Surescripts certified, Web-based prescribing and medication tracking system introduced

Added Scheduling Functionality Through Export To Microsoft Outlook
Credible Schedule and Microsoft Outlook Calendar in sync! Scheduled appointments and time blocks able to be imported into Outlook

2012 – 2013

Credible 2012-2013

Credible Bl Released
A fully configurable reporting tool giving the ability to create custom reports and dashboards, with graphical reporting functionality for distribution

Treatment Plus: Golden Thread
The “Golden Thread” refers to a fluid, continuous record of the consumer’s presenting issues, treatment, and progress from initial assessment through to discharge

Indiana, Kentucky, And Massachusetts Partners Sign Mobile Enhancements 
Credible begins new generation mobile

200th Partner Signs

Training Program Expanded To Include Complimentary Web-Based Sessions

Online Customer/Partner Communication Tool Launched

New Offices
Credible outgrows corporate office and moves to Rockville, MD with a 300% increase in work space

2016
Credible 2016

9th Annual Partner Conference
450+ Attendees, 130+ Agencies, 11 0+ Sessions, 6+ CEUs Offered

36 Partner Agencies Implemented Credible

Advanced Security Module Released

Credible Is Recognized By Deloitte As One Of The Fastest Growing Companies in 2016 

Credible Welcomes New States: New York,New Jersey, West Virginia, and Georgia 

New Rockville Office
To prepare for current and future growth, Credible moves to Rockville Town Square in a 38,000 square foot
workspace

Credible’s Average Implementation Reduced To 4.5 Months 

Credible listed to lnc.’s 50 Best Workplaces
The first such measurement of American companies with up to 500 employees that deploy state-of-the-art techniques to keep their staff happy and productive

Credible Partner Forum Launched 

Credible Billing Certification Established 

Credible Reaches More Than 1,000,000 Clients in Credible System

2018
KLAS 2019

11th Annual Partner Conference in Baltimore, MD
650+ Attendees, 170+ Agencies, 75+ Speakers, 200+ Sessions, 4+ CE credits offered

50 Partner Agencies Implemented 

Credible Introduces Monthly Webinars for Billing, Clinical, and Post Release

Credible Welcomes a New State: Vermont

New States Live in Billing: Alabama, Louisiana, Maine, and West Virginia

Introduction to Quarterly Hands-on Trainings
Including BI, Billing, and EHR Admin. Also offered for the first time on the West Coast.

Enhanced eRx with the release of Meducation and Tallman lettering.

Credible Care for Windows Released
Documenting against Credible Plan in mobile.

New Support Platform Launched – Task Life Care (TLC)

Credible Plan Released

New Partner Support Model Introduced

Fully Integrated Care Module Available

Inpatient Module Enhanced

Credible Re-organization Welcomes ‘Product Services’

Credible is Ranked #1 by KLAS
The first look at Behavioral Health EHR performance.

2001 – 2003

Credible 2001-2003

AmericanAirlines

Credible delivers critical scheduling systems

Ohio Partner Added

First contract with over 100
mobile staff

“Product Thursday” Launched Precursor to the release process, CEO and Tech Team meet to discuss new features to release

Formal Decision To Focus On Behavioral Health
CEO makes strategic decision to wind down non Behavioral
Health contracts and focus product 100% on industry needs

FormBuilder Module Released
Powerful and user-friendly, this module enables Agencies to develop, deploy, and edit forms

2005 – 2006Credible 2005-2006

First ManagementDashboard Released

Credible’s dashboard enabled users to track productivity quickly and easily with dynamic graphs

Billing Module Overhaul
Improved functionality and capabilities

Expansion
Strategic decision to expand States and staff (team doubles to 8)Arizona And North Carolina Partners Sign

Software Release Process Formalized
First official software release provided to Partners along with first Release Notes email

First Pennsylvania Partner Signs
Pennsylvania would later become one of Credible’s primary states, growing to over
50 Partners

Advanced Search Capabilities Launched
Ad Hoc and custom reports leveraging thousands of filter and field combinations through Credible’s Advanced Search released. Advanced Search tool available for Client, Employee, Visit, and Billing data

2010 – 2011

Credible 2010-2011

Client Portal Added 
With the Credible Client Portal, a client, family member, or other client contact can log into a read-only version of Credible’s system to view different parts of his or her record

To Do List Feature Released 
Provided ability to increase productivity, complete tasks on time, and manage workload

Credible Team Exceeds 30

Montana And Oregon Partners Sign

ONC-ATCB 2011/2012 Certification
Certified on June 1st by CCHIT as a Complete EHR Solution Provider

100th Partner Joins as Credible Signs California, Connecticut, Florida, Iowa, Nebraska, Texas, Utah, Washington, And Several Contracts In Key States 

Clinical Modules Upgraded 
Client Outcomes, Credible eRx II, Credible eLabs, eligibility and formularies, and eMAR functionality significantly upgraded

2014Credible 2014

Credible Is Recognized By Deloitte As One Of The Fastest Growing Technology Companies in 2014

Credible Behavioral Health 9.1 Attained 2014 Edition Complete Ambulatory EHR Certification From The ICSA Labs ONC Health IT Certification Program

Credible Team Exceeds 100 

Credible Overhauls Customer Service for Quicker Troubleshooting and Streamlined Communication Via Regionalized Approach Clinical Offerings Expanded
Methadone Integration Live; GAIN Integration Live; Massachusetts Standard Documentation Project (MSDP) certification

2015

Credible 2015

8th Annual Partner Conference
400+Attendees, 125+ Agencies, 95+Sessions

Credible Inpatient Module Released

Managed Care Component Live

DC DBH Live on Credible
39 Agencies

Credible Secures $30 Million Minority Investment From Goldman Sachs

23rd State: Oklahoma Partners sign

Credible Moves Up To 181st On Deloitte Technology Fast 500 List with 425% Growth Rate

Credible listed #1435 on the Inc. 5000

2017
Credible 2017

10th Annual Partner Conference
650+Attendees, 150+ Agencies, 60+ Speakers, 200+ Sessions, 4+ CEUs offered

43 Partner Agencies Implemented 

Credible Modules Upgraded
Orders, eMar, Smart Forms, and Client Portal

Credible Mobile Dedicated App for Windows Announced

Credible Welcomes New States: California, Kansas, Louisiana, Maine, and Illinois

277 Claim Status Reader and 999 Acknowledgement Reader Released

Integrated Care and EPCS Modules Released

Introduction of Quarterly CEO Calls Super User Training Enhanced

Credible Introduces Monthly Billing/Payer and Industry/Clinical Electronic Newsletters 

Reinvigorated and Reorganized Technical Advisory Board:
allowing collaboration from Partner representatives from each User Group

Credible Behavioral Health 11 Achieved ONC-Health IT 2015 Edition Module Certification From Drummond Group LLC

Credible is Recognized by Washington Business Journal as One of the Top 30 Small Technology Companies in 2017 

2000
Credible Story Timeline 2000

Founder & CEO Matthew M. Dorman Sets Out To Improve Behavioral Health Software After Family Tragedy
Lost sister due to medication non-compliance issue makes commitment to apply current technology so no family has to go through the tragedy his family experienced.

First Maryland Partner Signs
Develops first Behavioral Health Mobile Solution with 33 users live on Credible’s Mobile solution

2 Employees Added,
Bringing Total To 4

2001 – 2003
Credible 2001-2003

AmericanAirlines

Credible delivers critical scheduling systems

Ohio Partner Added

First contract with over 100
mobile staff

“Product Thursday” Launched Precursor to the release process, CEO and Tech Team meet to discuss new features to release

Formal Decision To Focus On Behavioral Health
CEO makes strategic decision to wind down non Behavioral
Health contracts and focus product 100% on industry needs

FormBuilder Module Released
Powerful and user-friendly, this module enables Agencies to develop, deploy, and edit forms

2004
Credible 2004

Credible Mobile Moves To Windows Mobile Platform From Palm OS
Additional flexibility and functionality achieved with move to Windows Mobile

Homepage Layout Introduced
Instead of a visit queue, Credible leverages a “home page” approach that simplifies the user interface and allows staff easy, secure access to data and functions

2005 – 2006
Credible 2005-2006

First Management Dashboard Released
Credible’s dashboard enabled users to track productivity quickly and easily with dynamic graphs

Billing Module Overhaul
Improved functionality and capabilities

Expansion
Strategic decision to expand States and staff (team doubles to 8)Arizona And North Carolina Partners Sign

Software Release Process Formalized
First official software release provided to Partners along with first Release Notes email

First Pennsylvania Partner Signs
Pennsylvania would later become one of Credible’s primary states, growing to over
50 Partners

Advanced Search Capabilities Launched
Ad Hoc and custom reports leveraging thousands of filter and field combinations through Credible’s Advanced Search released. Advanced Search tool available for Client, Employee, Visit, and Billing data

2007
Credible 2007

Tablet PC And Disconnected Laptop Availability Introduced
Responding to Partner requests for a mobile solution on more than handheld computers, Credible develops Tablet PC and disconnected laptop version

First Virginia Partner Signs
Credible would later become the leading Virginia Community Services Boards (CSBs) vendor, with over 40% market share

Partners in D.C., Minnesota, And Nebraska Sign

2008 – 2009
Credible 2008-2009

Implementation Process Overhaul
Implementation Team separates from Account Management; Secure and fully transparent on line Go Live site used; Commitment to open communication, joint ownership, timelines, and clarification of any challenges made; Online training domain also started

First Partner Conference Held In Baltimore, MD
Credible’s Annual Partner Conference enables Partners to build strategic relationships and share best practices with fellow Partners and Credible staff; Conference grows to over 300 attendees from more than 60% of Partners

Task Ticket Submission System Introduced To Partners
Partner service experience improved with new Task Ticket Submission System feature; Similar to a helpdesk ticketing system, customer requests and communication are centrally managed

Arkansas And Missouri Partners Sign

Credible eRx Released Fully integrated and Surescripts certified, Web-based prescribing and medication tracking system introduced

Added Scheduling Functionality Through Export To Microsoft Outlook
Credible Schedule and Microsoft Outlook Calendar in sync! Scheduled appointments and time blocks able to be imported into Outlook

2010 – 2011
Credible 2010-2011

Client Portal Added 
With the Credible Client Portal, a client, family member, or other client contact can log into a read-only version of Credible’s system to view different parts of his or her record

To Do List Feature Released 
Provided ability to increase productivity, complete tasks on time, and manage workload

Credible Team Exceeds 30

Montana And Oregon Partners Sign

ONC-ATCB 2011/2012 Certification
Certified on June 1st by CCHIT as a Complete EHR Solution Provider

100th Partner Joins as Credible Signs California, Connecticut, Florida, Iowa, Nebraska, Texas, Utah, Washington, And Several Contracts In Key States 

Clinical Modules Upgraded 
Client Outcomes, Credible eRx II, Credible eLabs, eligibility and formularies, and eMAR functionality significantly upgraded

2012 – 2013
Credible 2012-2013

Credible Bl Released
A fully configurable reporting tool giving the ability to create custom reports and dashboards, with graphical reporting functionality for distribution

Treatment Plus: Golden Thread
The “Golden Thread” refers to a fluid, continuous record of the consumer’s presenting issues, treatment, and progress from initial assessment through to discharge

Indiana, Kentucky, And Massachusetts Partners Sign Mobile Enhancements 
Credible begins new generation mobile

200th Partner Signs

Training Program Expanded To Include Complimentary Web-Based Sessions

Online Customer/Partner Communication Tool Launched

New Offices
Credible outgrows corporate office and moves to Rockville, MD with a 300% increase in work space

2014
Credible 2014

Credible Is Recognized By Deloitte As One Of The Fastest Growing Technology Companies in 2014

Credible Behavioral Health 9.1 Attained 2014 Edition Complete Ambulatory EHR Certification From The ICSA Labs ONC Health IT Certification Program

Credible Team Exceeds 100 

Credible Overhauls Customer Service for Quicker Troubleshooting and Streamlined Communication Via Regionalized Approach Clinical Offerings Expanded
Methadone Integration Live; GAIN Integration Live; Massachusetts Standard Documentation Project (MSDP) certification

2015
Credible 2015

8th Annual Partner Conference
400+Attendees, 125+ Agencies, 95+Sessions

Credible Inpatient Module Released

Managed Care Component Live

DC DBH Live on Credible
39 Agencies

Credible Secures $30 Million Minority Investment From Goldman Sachs

23rd State: Oklahoma Partners sign

Credible Moves Up To 181st On Deloitte Technology Fast 500 List with 425% Growth Rate

Credible listed #1435 on the Inc. 5000

2016
Credible 2016

9th Annual Partner Conference
450+ Attendees, 130+ Agencies, 110+ Sessions, 6+ CEUs Offered

36 Partner Agencies Implemented Credible Advanced Security Module Released

Credible Is Recognized By Deloitte As One Of The Fastest Growing Companies in 2016 

Credible Welcomes New States: New York,New Jersey, West Virginia, and Georgia 

New Rockville Office
To prepare for current and future growth, Credible moves to Rockville Town Square in a 38,000 square foot
workspace

Credible’s Average Implementation Reduced To 4.5 Months 

Credible listed to lnc.’s 50 Best Workplaces
The first such measurement of American companies with up to 500 employees that deploy state-of-the-art techniques to keep their staff happy and productive

Credible Partner Forum Launched 

Credible Billing Certification Established 

Credible Reaches More Than 1,000,000 Clients in Credible System

2017
Credible 2017

10th Annual Partner Conference
650+Attendees, 150+ Agencies, 60+ Speakers, 200+ Sessions, 4+ CEUs offered

43 Partner Agencies Implemented 

Credible Modules Upgraded
Orders, eMar, Smart Forms, and Client Portal

Credible Mobile Dedicated App for Windows Announced

Credible Welcomes New States: California, Kansas, Louisiana, Maine, and Illinois

277 Claim Status Reader and 999 Acknowledgement Reader Released

Integrated Care and EPCS Modules Released

Introduction of Quarterly CEO Calls Super User Training Enhanced

Credible Introduces Monthly Billing/Payer and Industry/Clinical Electronic Newsletters 

Reinvigorated and Reorganized Technical Advisory Board:
allowing collaboration from Partner representatives from each User Group

Credible Behavioral Health 11 Achieved ONC-Health IT 2015 Edition Module Certification From Drummond Group LLC

Credible is Recognized by Washington Business Journal as One of the Top 30 Small Technology Companies in 2017

2018

11th Annual Partner Conference in Baltimore, MD
650+ Attendees, 170+ Agencies, 75+ Speakers, 200+ Sessions, 4+ CE credits offered

50 Partner Agencies Implemented 

Credible Introduces Monthly Webinars for Billing, Clinical, and Post Release

Credible Welcomes a New State: Vermont

New States Live in Billing: Alabama, Louisiana, Maine, and West Virginia

Introduction to Quarterly Hands-on Trainings
Including BI, Billing, and EHR Admin. Also offered for the first time on the West Coast.

Credible Care for Windows Released
Documenting against Credible Plan in mobile.

Enhanced eRx with the release of Meducation and Tallman lettering.

New Support Platform Launched – Task Life Care (TLC)

Credible Plan Released

New Partner Support Model Introduced

Fully Integrated Care Module Available

Inpatient Module Enhanced

Credible Re-organization Welcomes ‘Product Services’

Credible is Ranked #1 by KLAS
The first look at Behavioral Health EHR performance.