Credible News

Avivo Selects Qualifacts + Credible for Electronic Health Records System

NASHVILLE, Tenn. — Qualifacts + Credible, a leading provider of electronic health record (EHR) platforms for behavioral health and human services organizations, today announced that Minnesota’s  Avivo (formerly RESOURCE) selected the company’s next generation Credible EHR platform.  

Avivo provides a full spectrum of chemical and mental health services, career education, and employment services. Since 1960, Avivo has helped individuals transform their lives, particularly people who face significant and multiple challenges to self-sufficiency. What began as a vocational rehabilitation services provider now offers a full range of vital services at more than 20 locations across the Twin Cities metro and St. Cloud area. 

Behavioral health and human services organizations face several key challenges today, including: 

  • An increased demand for mental health and substance use disorder services. A recent study by Kaiser Family Foundation found that the number of adults reporting symptoms of anxiety and depression increased by 30% due to the pandemic. For those 18-24, 56% reported symptoms. 
  • A shift to telehealth. A recent article by McKinsey noted that telehealth utilization across all specialties has stabilized at levels 38 times higher than before the pandemic. 

Improved technology through an EHR designed specifically for behavioral health and human services organizations, supports clinicians and others providing care, automates tasks and improves efficiency of staff at a time when most organizations are facing staffing shortages.  

Behavioral health EHRs also decrease no-show rates and can enable more people to get appointments sooner. They also help demonstrate the positive outcomes for individuals served.  

“We are going to have more in-house control over our system. We will also be able to connect with a lot of different people here in Minnesota, as well as Qualifacts + Credible, when we do need advice or assistance,” said Jason Lennox, Director of Revenue Cycle Management, Avivo. 

“With this system, users will automatically know what is needed to complete what they are working on — and that information will remain front and center every time they log in. And the ability to extract any data point we want and create the forms we need vs. having to pay for and then wait to receive them, is huge for us,” Lennox concluded.  

“Organizations like Avivo deserve the best technology to support the work they do to improve the lives of those in need,” said Paul Ricci, CEO of Qualifacts + Credible. “It is a privilege to partner with them.” 

Qualifacts + Credible has 41 organizations using its technology in Minnesota.     

About Qualifacts + Credible

Qualifacts + Credible, is a leading provider of electronic health records systems and related technology for behavioral health and human services organizations. With decades of experience, the company is laser-focused on helping agency partners improve clinical outcomes, enhance operations and create healthier communities.  


Avivo helps individuals transform their lives, particularly people who face significant and multiple challenges to self-sufficiency. This includes poverty, racism, physical and mental health concerns, homelessness, substance abuse, little or no education, outdated work skills, limited English language skills, and more. Avivo serves adults living with serious and persistent mental illness (SPMI) or other mental health concerns move toward living successfully on their own and to be connected to community — transitioning from long-term homelessness to housing, unemployment, and recovering from co-occurring chemical and mental health concerns. The agency’s programs include: Mental health assessment and therapy services; Case management, long- and short-term services; Supportive housing; and Community Support Programs.  


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Credible Behavioral Health has merged with Qualifacts.

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Qualifacts is one of the largest behavioral health, rehabilitative, and human services EHR vendors in the country. The company offers three EHR platforms – CareLogic, Credible, and InSync, serving all segment sizes in the market.