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ROCKVILLE, MD (March 24, 2020) – Credible Behavioral Health, with 19 years of Behavioral Health experience, in Partnership with Change Healthcare is providing immediate assistance to behavioral healthcare Agencies now challenged with remote staff, telehealth documentation, and billing complexities. Agencies can quickly shift from paper documentation to an electronic solution to support the swift documentation and payment of claims as providers implement remote and/or telework strategies to prevent the further spread of COVID-19 while addressing the rapidly growing community behavioral health needs.

Credible’s commitment to its Mission of improving the quality of care in behavioral health will provide providers large and small with a secure, proven and easy to use solution for simplified documentation, efficient billing if needed and full client/family portal access. 

Within seventy-two (72) hours, your Agency will be reaping the benefits of the proven Credible system:

  • Ability to access your EHR from remote, non-office locations both with and without internet connection;
  • Ability to communicate electronically with staff and clients;
  • Create and track electronic prescriptions and refills;
  • Document and provide clinical services either remotely (telehealth), in crisis situations, or in traditional settings;
  • Ability for clients to sign “paperwork” (electronic forms) and documents remotely;
  • Receive a pre-configured Electronic Health Record for your Agency designed to support the provision of critical clinical services;
  • Obtain contracting and access to submit claims electronically to over 2,000 payers nationwide through Change Healthcare, one of the nation’s premiere clearing houses for billing and claims;
  • Ability for supervisors and Physicians to oversee and approve clinical services for continued licensure compliance; and
  • Ability to monitor and oversee the clinical and ancillary service provided by your now remote workforce.
  • Receive implementation and enrollment support in enrolling with Medicaid and Medicare for claims submission, essentially enabling electronic claim submissions within 2-3 weeks of contracting.


Does it really work?
2,000,000 behavioral health services are documented monthly on this platform supporting 500 provider Agencies ranging from 20 to 3,000 users daily.

It is only me and a few therapists, can we sign up?
Yes, Credible believes we have an obligation to help all Behavioral Health providers and their communities provide the best care possible in this challenging time, so if you are an office of 1 or 10 or 100s, you are welcome to use our solution during this crisis.

I represent a large Agency, our software can’t easily be accessed by our now remote staff, our administrative functions are challenging right now; can I bring my full Agency over?
Yes, Credible will help Agencies large and small.

How is Change Healthcare partnering with Credible?
Credible and Change Healthcare mutually recognized the current overwhelming unmet need for behavioral health providers to have a system they can easily document, bill, and get paid for services rendered. Change Healthcare is assisting in overcoming the slow delays and administrative headaches in establishing electronic claims submissions with payers by providing an expedited solution. Within seventy-two (72) hours, your Agency can be billing various payers:

  • Remote access to billing and claims data;
  • Reduce your payment cycle; and
  • Leverage one of the world’s most advanced billing systems.
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Credible Behavioral Health has merged with Qualifacts.

You can find information about the Credible EHR platform on

Qualifacts is one of the largest behavioral health, rehabilitative, and human services EHR vendors in the country. The company offers three EHR platforms – CareLogic, Credible, and InSync, serving all segment sizes in the market.