Credible News

Kings View Professional Services’ Catalyst Program to Bring Credible EHR Platform to Merced County

FRESNO, Calif. — Kings View Professional Services, a wholly-owned subsidiary of Kings View, has come to an agreement with Merced County Behavioral Health and Recovery Services (BHRS) to implement the Kings View Professional Services Catalyst Program to support their behavioral health service needs. The agreement marks the beginning of a multifaceted technology partnership between Kings View Professional Services and Merced County, which joins a growing number of California county behavioral health agencies that have long benefited from Kings View Professional Services’ expertise. 

The Catalyst Program represents a significant advancement in how Merced County BHRS will manage the clinical, operational and financial aspects of its operations. The Program features a combination of the industry-leading, next-generation Credible EHR and King’s View Professional Services’ proven managed services and support capabilities. It also will bring multiple advances to the county’s users, including California-specific billing and state reporting, intuitive form-development capabilities to support county/local requirements and a fully disconnected mobile solution for community-based services. Credible’s advanced functionality will be supported by Kings View’s seven decades of insights as a trusted and proven California behavioral health provider, ensuring that county agencies can fully optimize the utilization and value of the technology.   

“The Kings View Professional Services partnership will be a great asset, because their history as a provider means they know what needs to be done to meet state and federal guidelines,” says Sharon Mendonca, MPA, Assistant Director-Administration, at Merced County BHRS. “Every county in California does things differently, and we need an EHR that will work for us without having to create a lot of workarounds, and that is ready to meet state requirements. We really liked Credible’s ease of use and the interoperability it will provide with a state Health Information Exchange (HIE), which we must have in the near future. That, plus the partnership with Kings View, were very strong factors for us.” 

“Having a highly configurable, next-generation EHR platform will be essential for Merced County agencies as they expand service offerings. The right technology is also key to reducing risk as county providers adapt to the changes created by value-based care requirements from payers, the 21st Century Cures Act and additional state/federal mandates,” noted Amanda Nugent-Divine, MS, LMFT, Chief Executive Officer of Kings View. 

“We are pleased to partner with Merced County,” Nugent-Divine said. “Along with many California behavioral health agencies, they trust us to provide and support a robust, flexible EHR technology platform that ensures their providers can meet their compliance goals, achieve accurate and timely billing and avoid exposure to risk in a rapidly changing care environment. We know they are going to be thrilled with all Credible has to offer.” 

When they tap into Credible, county agencies will reap the benefits of:

  • Certifying all stages of Promoting Interoperability under CMS guidelines including patient data access, and system-wide health information exchange 
  • Access to an advanced analytics business intelligence (BI) platform that provides agency-wide reporting  
  • Credible’s secure, reliable and certified hosting environment 
  • Consumer engagement tools, including a client portal that offers seamless connectivity 
  • Full access to data, including five levels of reporting 
  • A Learning Management System for staff education 
  • An efficient and rapid implementation process  
  • The ability to expand the platform with incremental modules such as Integrated Care, Inpatient/Residential, and more 

“Kings View is unique in that we are not just a vendor or a fellow provider — we are both,” said Bill Dollar, Chief Information Officer. “This partnership is like no other in that we are bringing both a deep understanding of how the county behavioral health community in California works, and then providing the tools needed to thrive in that environment. The counties we work with trust us to bring them a premium, inclusive service that features the best possible EHR platform to ensure they remain compliant as they expand services and maximize revenue. We are committed to that goal and know we have found an ideal partner in Credible.” 

To learn more about how the King’s View Professional Services Catalyst Program can help your California agency improve outcomes, simplify compliance and drive revenue with our Credible Behavioral Health EHR platform, please visit King’s View Professional Services online today.  

About Qualifacts + Credible

Qualifacts + Credible, two leading providers of Electronic Health Records (EHR) and related technology to behavioral health and human services agencies, merged in August 2020. The new entity combines and brings to market the decades of experience each company achieved individually and is laser-focused on helping agency partners improve clinical outcomes, enhance operations and create healthier communities. The company is offering, enhancing and fully supporting both EHR platforms — CareLogic and Credible — while collaborating to build an even brighter future for partner agencies and their clients. Qualifacts + Credible supports the evolution of interoperability standards as required by state and federal law, recommended by Health and Human Services (HHS) and as necessary to help achieve its mission. By executing an omni-channel approach to interoperability, Qualifacts + Credible provides customers with flexible options and ensures that their systems, users and clients will achieve interoperability goals through a consistent user experience now and into the future.

About Kings View

Kings View was founded in Reedley, California in 1951 by the Mennonites to address the need for treatment of mental health. In the 1960s and early 1970’s, the scope of services was expanded to include drug and alcohol treatment through several community programs. In 1975, a day facility providing activity and work experience for developmentally disabled adults was established in Merced County. A drug and alcohol prevention and restoration program were created in Fresno in the 1980s. In 1998 a TelePsychiatry program was launched to bring much needed psychiatric care to patients in more rural areas who may not have local access to such facilities. Currently Kings View offers the following service lines: Mental Health, Drug and Alcohol, MIS for Electronic Health Records, Intellectually Challenged Adult Services, Youth Empowerment Programs, TelePsychiatry, Central Valley Suicide Prevention Hotline and Health Information Analytics and cost reporting.

Media Contact

Beverly Raine 
(559) 256-7605 

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Qualifacts is one of the largest behavioral health, rehabilitative, and human services EHR vendors in the country. The company offers three EHR platforms – CareLogic, Credible, and InSync, serving all segment sizes in the market.