Our story is about creating Partner success stories.
Credible exists to improve lives―at the industry level, provider level, clinical level, community level, family level, and personal level. Our product is Behavioral Health Enterprise Software, but our Partnership-based approach is what separates us from every provider in our industry. Others may offer the ‘what’. Credible excels at the all-important “how.”
Driven by a personal passion to make a difference.
Credible’s Founder and CEO, Matthew M. Dorman, lost his sister as a result of medication non-compliance. Barbara Dorman, sister to Mr. Dorman, was a devoted mother, sister, aunt, and daughter who ironically worked as an office manager at a local behavioral health organization.
On February 12, 1996, a severely mentally ill individual was discharged from a local psychiatric hospital without any community-based care, had a psychotic break. Barbara volunteered to check on the individual in crisis and tragically, her caring, concern and willingness to help others resulted in her murder. The lack of proper follow up from the institution the individual had been discharged from, the lack of qualified community-based care, and the complications arising from a low tech solution overly reliant on paper records resulted in this tragedy.
Following the death of his sister, Mr. Dorman made a vow to ensure other families would not have to suffer the same pain and suffering his family did. This resulted in the founding of Credible Behavioral Health. For nearly 20 years, Mr. Dorman has combined his determination and focus with an unwavering personal commitment to uphold the Mission of improving the quality of care and lives in behavioral health.
Improving quality of care. Improving quality of life.
Put simply, Credible Behavioral Health Enterprise Software provides secure, proven, easy-to-use, web-based software for clinic, community, residential, and mobile care providers across the United States. Our solution encompasses clinical, scheduling, billing, form management, eRx, eLabs, mobile (connected and disconnected), reporting and business intelligence capabilities. By making the process of documentation, clinical review, and operational management easier, we enable professionals the ability to focus on providing high quality clinical care.
Based in Rockville, but reaching far beyond those bounds.
Since 2000, Credible has provided software solutions for an expanding range of Behavioral Healthcare and other Human Service providers across the nation – including Youth, Adult, Crisis, Forensic, Mental Health Court, Clinic, ACT, Outpatient, Foster Care, SUD, MAT, Inpatient, and wrap-around services, to name a few.
2000
Founder & CEO Matthew M. Dorman Sets Out To Improve Behavioral Health Software After Family Tragedy
Lost sister due to medication non-compliance issue makes commitment to apply current technology so no family has to go through the tragedy his family experienced.
First Maryland Partner Signs
Develops first Behavioral Health Mobile Solution with 33 users live on Credible’s Mobile solution
2 Employees Added,
Bringing Total To 4
2004
Credible Mobile Moves To Windows Mobile Platform From Palm OS
Additional flexibility and functionality achieved with move to Windows Mobile
Homepage Layout Introduced
Instead of a visit queue, Credible leverages a “home page” approach that simplifies the user interface and allows staff easy, secure access to data and functions
2007
Tablet PC And Disconnected Laptop Availability Introduced
Responding to Partner requests for a mobile solution on more than handheld computers, Credible develops Tablet PC and disconnected laptop version
First Virginia Partner Signs
Credible would later become the leading Virginia Community Services Boards (CSBs) vendor, with over 40% market share
Partners in D.C., Minnesota, And Nebraska Sign
2008 – 2009
Implementation Process Overhaul
Implementation Team separates from Account Management; Secure and fully transparent on line Go Live site used; Commitment to open communication, joint ownership, timelines, and clarification of any challenges made; Online training domain also started
First Partner Conference Held In Baltimore, MD
Credible’s Annual Partner Conference enables Partners to build strategic relationships and share best practices with fellow Partners and Credible staff; Conference grows to over 300 attendees from more than 60% of Partners
Task Ticket Submission System Introduced To Partners
Partner service experience improved with new Task Ticket Submission System feature; Similar to a helpdesk ticketing system, customer requests and communication are centrally managed
Arkansas And Missouri Partners Sign
Credible eRx Released Fully integrated and Surescripts certified, Web-based prescribing and medication tracking system introduced
Added Scheduling Functionality Through Export To Microsoft Outlook
Credible Schedule and Microsoft Outlook Calendar in sync! Scheduled appointments and time blocks able to be imported into Outlook
2012 – 2013
Credible Bl Released
A fully configurable reporting tool giving the ability to create custom reports and dashboards, with graphical reporting functionality for distribution
Treatment Plus: Golden Thread
The “Golden Thread” refers to a fluid, continuous record of the consumer’s presenting issues, treatment, and progress from initial assessment through to discharge
Indiana, Kentucky, And Massachusetts Partners Sign Mobile Enhancements
Credible begins new generation mobile
200th Partner Signs
Training Program Expanded To Include Complimentary Web-Based Sessions
Online Customer/Partner Communication Tool Launched
New Offices
Credible outgrows corporate office and moves to Rockville, MD with a 300% increase in work space
2016
9th Annual Partner Conference
450+ Attendees, 130+ Agencies, 11 0+ Sessions, 6+ CEUs Offered
36 Partner Agencies Implemented Credible
Advanced Security Module Released
Credible Is Recognized By Deloitte As One Of The Fastest Growing Companies in 2016
Credible Welcomes New States: New York,New Jersey, West Virginia, and Georgia
New Rockville Office
To prepare for current and future growth, Credible moves to Rockville Town Square in a 38,000 square foot
workspace
Credible’s Average Implementation Reduced To 4.5 Months
Credible listed to lnc.’s 50 Best Workplaces
The first such measurement of American companies with up to 500 employees that deploy state-of-the-art techniques to keep their staff happy and productive
Credible Partner Forum Launched
Credible Billing Certification Established
Credible Reaches More Than 1,000,000 Clients in Credible System
2018
11th Annual Partner Conference in Baltimore, MD
650+ Attendees, 170+ Agencies, 75+ Speakers, 200+ Sessions, 4+ CE credits offered
50 Partner Agencies Implemented
Credible Introduces Monthly Webinars for Billing, Clinical, and Post Release
Credible Welcomes a New State: Vermont
New States Live in Billing: Alabama, Louisiana, Maine, and West Virginia
Introduction to Quarterly Hands-on Trainings
Including BI, Billing, and EHR Admin. Also offered for the first time on the West Coast.
Enhanced eRx with the release of Meducation and Tallman lettering.
Credible Care for Windows Released
Documenting against Credible Plan in mobile.
New Support Platform Launched – Task Life Care (TLC)
Credible Plan Released
New Partner Support Model Introduced
Fully Integrated Care Module Available
Inpatient Module Enhanced
Credible Re-organization Welcomes ‘Product Services’
2001 – 2003
AmericanAirlines
Credible delivers critical scheduling systems
Ohio Partner Added
First contract with over 100
mobile staff
“Product Thursday” Launched Precursor to the release process, CEO and Tech Team meet to discuss new features to release
Formal Decision To Focus On Behavioral Health
CEO makes strategic decision to wind down non Behavioral
Health contracts and focus product 100% on industry needs
FormBuilder Module Released
Powerful and user-friendly, this module enables Agencies to develop, deploy, and edit forms
2005 – 2006
First ManagementDashboard Released
Credible’s dashboard enabled users to track productivity quickly and easily with dynamic graphs
Billing Module Overhaul
Improved functionality and capabilities
Expansion
Strategic decision to expand States and staff (team doubles to 8)Arizona And North Carolina Partners Sign
Software Release Process Formalized
First official software release provided to Partners along with first Release Notes email
First Pennsylvania Partner Signs
Pennsylvania would later become one of Credible’s primary states, growing to over
50 Partners
Advanced Search Capabilities Launched
Ad Hoc and custom reports leveraging thousands of filter and field combinations through Credible’s Advanced Search released. Advanced Search tool available for Client, Employee, Visit, and Billing data
2010 – 2011
Client Portal Added
With the Credible Client Portal, a client, family member, or other client contact can log into a read-only version of Credible’s system to view different parts of his or her record
To Do List Feature Released
Provided ability to increase productivity, complete tasks on time, and manage workload
Credible Team Exceeds 30
Montana And Oregon Partners Sign
ONC-ATCB 2011/2012 Certification
Certified on June 1st by CCHIT as a Complete EHR Solution Provider
100th Partner Joins as Credible Signs California, Connecticut, Florida, Iowa, Nebraska, Texas, Utah, Washington, And Several Contracts In Key States
Clinical Modules Upgraded
Client Outcomes, Credible eRx II, Credible eLabs, eligibility and formularies, and eMAR functionality significantly upgraded
2014
Credible Is Recognized By Deloitte As One Of The Fastest Growing Technology Companies in 2014
Credible Behavioral Health 9.1 Attained 2014 Edition Complete Ambulatory EHR Certification From The ICSA Labs ONC Health IT Certification Program
Credible Team Exceeds 100
Credible Overhauls Customer Service for Quicker Troubleshooting and Streamlined Communication Via Regionalized Approach Clinical Offerings Expanded
Methadone Integration Live; GAIN Integration Live; Massachusetts Standard Documentation Project (MSDP) certification
2015
8th Annual Partner Conference
400+Attendees, 125+ Agencies, 95+Sessions
Credible Inpatient Module Released
Managed Care Component Live
DC DBH Live on Credible
39 Agencies
Credible Secures $30 Million Minority Investment From Goldman Sachs
23rd State: Oklahoma Partners sign
Credible Moves Up To 181st On Deloitte Technology Fast 500 List with 425% Growth Rate
Credible listed #1435 on the Inc. 5000
2017
10th Annual Partner Conference
650+Attendees, 150+ Agencies, 60+ Speakers, 200+ Sessions, 4+ CEUs offered
43 Partner Agencies Implemented
Credible Modules Upgraded
Orders, eMar, Smart Forms, and Client Portal
Credible Mobile Dedicated App for Windows Announced
Credible Welcomes New States: California, Kansas, Louisiana, Maine, and Illinois
277 Claim Status Reader and 999 Acknowledgement Reader Released
Integrated Care and EPCS Modules Released
Introduction of Quarterly CEO Calls Super User Training Enhanced
Credible Introduces Monthly Billing/Payer and Industry/Clinical Electronic Newsletters
Reinvigorated and Reorganized Technical Advisory Board:
allowing collaboration from Partner representatives from each User Group
Credible Behavioral Health 11 Achieved ONC-Health IT 2015 Edition Module Certification From Drummond Group LLC
Credible is Recognized by Washington Business Journal as One of the Top 30 Small Technology Companies in 2017
2019
12th Annual Partner Conference in Arlington, VA
800+Attendees, 200+ Agencies, 130+ Speakers, 200+ Sessions, 10+ Continuing Education credits offered
Credible Launches New Redesign of Website
Credible Welcomes New States
Mississippi and Tennessee
Introduction of Monthly Train-the-Trainer Webinar Series
Introduced New Login Page Design
Extended Hours for Live Chat
Live Chat hours extended to 8:00pm to provide West Coast additional support
Introduction to Partnership Domain
Credible is Ranked #1 by KLAS
The first look at Behavioral Health EHR performance.
2000
Founder & CEO Matthew M. Dorman Sets Out To Improve Behavioral Health Software After Family Tragedy
Lost sister due to medication non-compliance issue makes commitment to apply current technology so no family has to go through the tragedy his family experienced.
First Maryland Partner Signs
Develops first Behavioral Health Mobile Solution with 33 users live on Credible’s Mobile solution
2 Employees Added,
Bringing Total To 4
2001 – 2003
AmericanAirlines
Credible delivers critical scheduling systems
Ohio Partner Added
First contract with over 100
mobile staff
“Product Thursday” Launched Precursor to the release process, CEO and Tech Team meet to discuss new features to release
Formal Decision To Focus On Behavioral Health
CEO makes strategic decision to wind down non Behavioral
Health contracts and focus product 100% on industry needs
FormBuilder Module Released
Powerful and user-friendly, this module enables Agencies to develop, deploy, and edit forms
2004
Credible Mobile Moves To Windows Mobile Platform From Palm OS
Additional flexibility and functionality achieved with move to Windows Mobile
Homepage Layout Introduced
Instead of a visit queue, Credible leverages a “home page” approach that simplifies the user interface and allows staff easy, secure access to data and functions
2005 – 2006
First Management Dashboard Released
Credible’s dashboard enabled users to track productivity quickly and easily with dynamic graphs
Billing Module Overhaul
Improved functionality and capabilities
Expansion
Strategic decision to expand States and staff (team doubles to 8)Arizona And North Carolina Partners Sign
Software Release Process Formalized
First official software release provided to Partners along with first Release Notes email
First Pennsylvania Partner Signs
Pennsylvania would later become one of Credible’s primary states, growing to over
50 Partners
Advanced Search Capabilities Launched
Ad Hoc and custom reports leveraging thousands of filter and field combinations through Credible’s Advanced Search released. Advanced Search tool available for Client, Employee, Visit, and Billing data
2007
Tablet PC And Disconnected Laptop Availability Introduced
Responding to Partner requests for a mobile solution on more than handheld computers, Credible develops Tablet PC and disconnected laptop version
First Virginia Partner Signs
Credible would later become the leading Virginia Community Services Boards (CSBs) vendor, with over 40% market share
Partners in D.C., Minnesota, And Nebraska Sign
2008 – 2009
Implementation Process Overhaul
Implementation Team separates from Account Management; Secure and fully transparent on line Go Live site used; Commitment to open communication, joint ownership, timelines, and clarification of any challenges made; Online training domain also started
First Partner Conference Held In Baltimore, MD
Credible’s Annual Partner Conference enables Partners to build strategic relationships and share best practices with fellow Partners and Credible staff; Conference grows to over 300 attendees from more than 60% of Partners
Task Ticket Submission System Introduced To Partners
Partner service experience improved with new Task Ticket Submission System feature; Similar to a helpdesk ticketing system, customer requests and communication are centrally managed
Arkansas And Missouri Partners Sign
Credible eRx Released Fully integrated and Surescripts certified, Web-based prescribing and medication tracking system introduced
Added Scheduling Functionality Through Export To Microsoft Outlook
Credible Schedule and Microsoft Outlook Calendar in sync! Scheduled appointments and time blocks able to be imported into Outlook
2010 – 2011
Client Portal Added
With the Credible Client Portal, a client, family member, or other client contact can log into a read-only version of Credible’s system to view different parts of his or her record
To Do List Feature Released
Provided ability to increase productivity, complete tasks on time, and manage workload
Credible Team Exceeds 30
Montana And Oregon Partners Sign
ONC-ATCB 2011/2012 Certification
Certified on June 1st by CCHIT as a Complete EHR Solution Provider
100th Partner Joins as Credible Signs California, Connecticut, Florida, Iowa, Nebraska, Texas, Utah, Washington, And Several Contracts In Key States
Clinical Modules Upgraded
Client Outcomes, Credible eRx II, Credible eLabs, eligibility and formularies, and eMAR functionality significantly upgraded
2012 – 2013
Credible Bl Released
A fully configurable reporting tool giving the ability to create custom reports and dashboards, with graphical reporting functionality for distribution
Treatment Plus: Golden Thread
The “Golden Thread” refers to a fluid, continuous record of the consumer’s presenting issues, treatment, and progress from initial assessment through to discharge
Indiana, Kentucky, And Massachusetts Partners Sign Mobile Enhancements
Credible begins new generation mobile
200th Partner Signs
Training Program Expanded To Include Complimentary Web-Based Sessions
Online Customer/Partner Communication Tool Launched
New Offices
Credible outgrows corporate office and moves to Rockville, MD with a 300% increase in work space
2014
Credible Is Recognized By Deloitte As One Of The Fastest Growing Technology Companies in 2014
Credible Behavioral Health 9.1 Attained 2014 Edition Complete Ambulatory EHR Certification From The ICSA Labs ONC Health IT Certification Program
Credible Team Exceeds 100
Credible Overhauls Customer Service for Quicker Troubleshooting and Streamlined Communication Via Regionalized Approach Clinical Offerings Expanded
Methadone Integration Live; GAIN Integration Live; Massachusetts Standard Documentation Project (MSDP) certification
2015
8th Annual Partner Conference
400+Attendees, 125+ Agencies, 95+Sessions
Credible Inpatient Module Released
Managed Care Component Live
DC DBH Live on Credible
39 Agencies
Credible Secures $30 Million Minority Investment From Goldman Sachs
23rd State: Oklahoma Partners sign
Credible Moves Up To 181st On Deloitte Technology Fast 500 List with 425% Growth Rate
Credible listed #1435 on the Inc. 5000
2016
9th Annual Partner Conference
450+ Attendees, 130+ Agencies, 110+ Sessions, 6+ CEUs Offered
36 Partner Agencies Implemented Credible Advanced Security Module Released
Credible Is Recognized By Deloitte As One Of The Fastest Growing Companies in 2016
Credible Welcomes New States: New York,New Jersey, West Virginia, and Georgia
New Rockville Office
To prepare for current and future growth, Credible moves to Rockville Town Square in a 38,000 square foot
workspace
Credible’s Average Implementation Reduced To 4.5 Months
Credible listed to lnc.’s 50 Best Workplaces
The first such measurement of American companies with up to 500 employees that deploy state-of-the-art techniques to keep their staff happy and productive
Credible Partner Forum Launched
Credible Billing Certification Established
Credible Reaches More Than 1,000,000 Clients in Credible System
2017
10th Annual Partner Conference
650+Attendees, 150+ Agencies, 60+ Speakers, 200+ Sessions, 4+ CEUs offered
43 Partner Agencies Implemented
Credible Modules Upgraded
Orders, eMar, Smart Forms, and Client Portal
Credible Mobile Dedicated App for Windows Announced
Credible Welcomes New States: California, Kansas, Louisiana, Maine, and Illinois
277 Claim Status Reader and 999 Acknowledgement Reader Released
Integrated Care and EPCS Modules Released
Introduction of Quarterly CEO Calls Super User Training Enhanced
Credible Introduces Monthly Billing/Payer and Industry/Clinical Electronic Newsletters
Reinvigorated and Reorganized Technical Advisory Board:
allowing collaboration from Partner representatives from each User Group
Credible Behavioral Health 11 Achieved ONC-Health IT 2015 Edition Module Certification From Drummond Group LLC
Credible is Recognized by Washington Business Journal as One of the Top 30 Small Technology Companies in 2017
2018
11th Annual Partner Conference in Baltimore, MD
650+ Attendees, 170+ Agencies, 75+ Speakers, 200+ Sessions, 4+ CE credits offered
50 Partner Agencies Implemented
Credible Introduces Monthly Webinars for Billing, Clinical, and Post Release
Credible Welcomes a New State: Vermont
New States Live in Billing: Alabama, Louisiana, Maine, and West Virginia
Introduction to Quarterly Hands-on Trainings
Including BI, Billing, and EHR Admin. Also offered for the first time on the West Coast.
Credible Care for Windows Released
Documenting against Credible Plan in mobile.
Enhanced eRx with the release of Meducation and Tallman lettering.
New Support Platform Launched – Task Life Care (TLC)
Credible Plan Released
New Partner Support Model Introduced
Fully Integrated Care Module Available
Inpatient Module Enhanced
Credible Re-organization Welcomes ‘Product Services’
2019
12th Annual Partner Conference in Arlington, VA
800+Attendees, 200+ Agencies, 130+ Speakers, 200+ Sessions, 10+ Continuing Education credits offered
Credible Launches New Redesign of Website
Credible Welcomes New States
Mississippi and Tennessee
Introduction of Monthly Train-the-Trainer Webinar Series
Introduced New Login Page Design
Extended Hours for Live Chat
Live Chat hours extended to 8:00pm to provide West Coast additional support
Introduction to Partnership Domain
Credible is Ranked #1 by KLAS
The first look at Behavioral Health EHR performance.